![]() We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. We are not responsible for lost, held, damaged, or stolen packages. ![]() Ownership of packages is turned over to USPS /UPS transfers to the buyer once shipped. Q: My item says it is lost or it was delivered and it is not here. International orders – Any order made outside of the United States will not be eligible for a return or exchange. SALE ITEMS, Clearance items, anything discounted more than 15% or more is non-refundable, or anything that has SALE written in the description or code.Īny item that is returned and postmarked more than 14 days after purchase. Several types of goods are exempt from being returned. PLEASE NOTE: All shipped orders returned to sender because recipient refused delivery, failure to pick up package in time, or for an insufficient address are subject to the 15% restocking fee and shipping charges. Our team will do our best to inspect every item before shipment for major flaws such as rips, tears, unravel stitching, or missing paint.īecause we are a small shop and without high inventory, we are unable to exchange items.Īpplicable refunds are applied to your original source of payment and may take 3-7 business days after the returned item is received to be processed. You are responsible to pay return shipping on any items being returned for the above reason that are not considered defective or damaged. ![]() All over print items will have different placements on each product. These are not consider defects or flaws and do not qualify for return shipping postage. Please note that Loungefly bags will sometimes have some irregularities such as dips, stitching, creases, or small ink spots. Please contact send a picture of defective item. We are unable to offer exchanges at this time. Shipping costs we incur will be deducted from the refund.įor items that are defective or damaged. We do not pay for return shipping nor are we able to refund the original shipping to you. Returns are also subject to a 15% cancellation fee due to non-refundable fees we incur. That's why we have a 1 5 day return policy on 'returnable items'. We understand that sometimes unexpected things happen. Please note: Store credit cannot be exchanged for cash. If you paid with store credit, your store credit will be refunded without the fee. If you would prefer a credit back to your original form of payment, please note that we do charge a 15% fee. If you need to cancel, we offer store credit for all cancellations with no added fee. Cancellations of pre-orders or unshipped items are subject to a 15% cancellation fee including shipping.
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